A design company called us with a rush request to do commercial upholstery in Seattle for cushions located at a central seating space. The owner needed to have these cushions for the opening day, which was in two weeks. He already had a material in mind, which was a good start. We knew that it was a tight deadline, but our team at our extensive furniture repair shop facility jumped in and got the yardage requirements to be ordered and our team immediately called in the material and it was shipped out that same day!
The commercial furniture reupholstery was beginning
The following day the material for the cushions arrived and our team went to work immediately. We have tons of experience with jobs like this when we do restaurant furniture repair, so it was no problem for us. We made the foam for the cushion thicker as the customer requested this. We can adjust the cushion by making it thinner or thicker depending on what the customer is wanting or needing. We applied the material that the customer requested and our team continued to work long hours to meet the deadline for this project. The team arrived early each day, then stayed late each night. This is nothing new for our team as they always put in 100% for each customer and project. When any customer trusts us with their furniture we treat it as if it were our own, and always going that extra mile to meet and exceed each customer’s requests.
Our production department not only met the deadline but it was done early. The cushions was delivered and installed for the customer days earlier than anticipated. The customer was a bit nervous when we called him to let him know that we were finished with his reupholstery project. We brought the finished project to the location that he wanted where we met up with him. When the customer saw the new cushions he was thrilled. He looked over each of them thoroughly and said we did a fantastic job. He said he was afraid that corners were cut to get them done ahead of the scheduled date, but he can see clearly that every stitch and detail was done. Needless to say, the customer was beyond happy and once again ! The entire QA team was thrilled when we told them how pleased this customer was and everyone was happy to know that we had earned another customer that plans on using us for many more projects in the future.