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Our Beginnings: The Story Behind the Brand

behind the brand first location
About QA Group: This vintage photograph captures our original location on Queen Anne Hill in Seattle, WA. Behind the brand, we continue to honor our origins by embracing 'QA' as our namesake.
Silhouette of a tree without leaves.

Our Beginnings: The Story Behind the Brand

We’ve come a long way since 1936. The QA Group story is the classic American tale. What started as a mom-and-pop shop in Seattle, Washington, is now a high-end custom architectural upholstery manufacturing establishment serving clients nationwide. Throughout our journey, our steadfast dedication to quality has earned us a reputation for unparalleled master craftsmanship.

Silhouette of a tree without leaves.

We remain headquartered near Seattle, Washington to this day, maintaining our enduring reputation for exceptional work, unmatched customer service, and genuine collaboration with clients.

Furthermore, our union with J.H. Carr & Sons in 2019 marked the inception of a fresh narrative. As a renowned name in the Pacific Northwest for superior commercial booth manufacturing, J.H. Carr brought invaluable expertise to our team. Through mutual exchange and integration of our talented teams, we have forged a formidable presence in the industry, offering a comprehensive product line as a one-stop solution to our dealers and clients.

Currently, QA Group works to serve markets big and small across the country. We also maintain long-term relationships with several design firms, millwork contractors, and restaurant dealers, bringing furniture to life across the country.

What initially began as a two-man operation has now matured into a third-generation family-owned business, containing a workforce exceeding 45 employees. Behind the brand, we always strive to carry forward the legacy and ethos by maintaining a steadfast commitment to the company’s customers, partners, and communities.

OUR VISION

We strive to enhance the end-user experience through comfortable, durable products.

Core Company Values

Dedication

Steadfast dedication to excellence ensures that we provide products and services distinguished by market-leading expertise and the highest quality standards attainable.

Empowering

Utmost belief in our people fosters an environment where they can reach their full potential. Our team receives specialized assistance for professional development, through on-the-job training and educational support.

Environmental

Implementing responsible practices aimed at actively diminishing our carbon footprint and ecological impact.

Dynamic

Continually enhancing our technology, actively seeking out innovative and modern solutions that directly improve our processes for the benefit of our customers.

Societal

Contributing to the welfare of our community through collaboration with charitable organizations and repurposing excess materials is integral to our business ethos.

Did You Notice?

Behind the brand, our core values form the acronym D.E.E.D.S., reflecting our commitment to doing good deeds daily. In addition, it's a great way for our team to remember our values!
Mission Statement

To uphold our trustworthy reputation established in 1936, based on quality and user experience that is synonymous nationally.

The Team Behind the Brand

Behind the brand, the lasting commitment and dedication of our leadership enrich the culture at QA Group, a source of pride for us all! Moreover, our team comprises seasoned professionals known for their extensive expertise, exceptional craftsmanship, and adeptness in providing comprehensive solutions to our clients.

Seth Emtage

CEO & Director of Sales

Eric Lint

V.P. of Finance and Operations

Hayley Stark

Executive Administrative Assistant

Ben Brown

Plant Manager

Jim R. Carr

Priority Account Manager

David Barnes

Business Development

Wade Breaux

Business Development

Skylar Emtage

Marketing Director

Gonzo Anaya

Lead Estimator

Kristin Prendergast

Project Manager

Micheal Torrey

Lead Engineer

Michael Ellison

Logistics & QC

Office Staff

Kent, WA

Production Staff

Kent, WA

Kind Words From Customers

Don’t just take our word for it – hear it straight from our satisfied clients.

"We enjoyed working with QA Group very much; our experience over the last two projects with them has been consistently positive. The custom booth seating that we ordered from QA Group met our expectations and the high standards we set for ourselves. Our clients were thrilled with the look and quality of the finished product. My experience with QA Group in terms of communication and project management was overall very satisfactory. Although you may feel you are being passed off from one department to the next, at no time did I feel that my project was neglected. The quality and service of these custom booths have resulted in a repeat customer for us. I would not hesitate to recommend QA Group’s services and products to the industry. The quality of the product and service is enhanced by the reasonable price structure."
Dean H.Ridgeline Innovations
"Phenomenal work!!! QA Group made us custom chairs to match our current ones for our restaurant. They are perfect! The quality is great, but most of all, their customer service is wonderful (and I work in hospitality). We have used QA Group many times and will continue to use them as our one and only source for upholstery."
Kayleigh M.Salish Lodge & Spa
"Beautifully detailed craftsmanship and excellent customer service. We had multiple projects, and they were very professional and quick. There's a reason they have been around for decades."
Dominick F.
“We had a project that needed new banquettes and benches. A painter on site dropped paint onto one of the new cushions, tried removing it with lacquer thinner, thus ruining the cushion. QA Group stepped up and offered to help with the replacement cushion at no cost!! Both Seth and Jesse have been a pleasure to work with and we have already signed them up for our next projects. The quality of work is fabulous. I highly recommend QA Group for all your upholstery needs."
Janet L.
"Absolutely loved the collaboration with QA. We had an idea of what we wanted, and they created the most amazing barstools and chairs for our new restaurant, Central. I can't say enough about their expertise and ability to create a quality product. I am in love with my booths and chairs, and it's all thanks to Neil and Seth."
Randi B.Central Bar
“QA Group Furniture Solutions is willing to go out their way to help a commercial customer. They do beautiful work and are willing to work with your budget and your time frame."
Melissa A.
"Everything is satisfactory, and it looks fantastic. The craftsmanship is beautiful. Thank you to the whole team for all of your efforts in meeting the deadline. Michael was a great help this morning as well. Looking forward to doing more business with you soon!"
Kristi S.Dyna Builders
“Very professional! Took care of our project quickly and efficiently."
Doug C.
"The go-to place for restaurant furnishings."
Ashley M.
“Sweet American made restaurant booths and tables."
Blair C.
"We had a dream and we dreamed big.... The dream was to create a homage to Florence Knoll with a modern cushion design using outdoor Knoll Textiles for our roof deck. It took a village to get it right, but the owners stood by their team and product; This project turned out to be the coolest outdoor cushion set, ever! In the end, QA Group delivered "luxury" and over-the-top customer service. Thank you, QA Group!"

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